The true measure of any business is what your customers say about you.
At Handmaker, listening to our Day Program clients and their families and
responding to what they say is how we approach our business of caring every
day. With this philosophy guiding our actions, you can have confidence in Handmaker
for yourself or your loved one.
Below is a sampling of our 2006-07 Adult Day Program Client and Family
Satisfaction Survey.
· My initial contact with Handmaker was positive and helpful.
97% Agree or Strongly Agree
· Staff that we encountered on the first day of the program was helpful and supportive.
100% Agree or Strongly Agree
· Clients are treated with dignity and respect by the staff.
95% Agree or Strongly Agree
· Overall, the staff is responsive in meeting the individual need of clients and family members.
97% Agree or Strongly Agree
· The buildings and common areas are kept neat and clean.
98% Agree or Strongly Agree
· Concerns/complaints/requests are responded to in a timely manner.
97% Agree or Strongly Agree
· Concerns/complaints/requests are resolved to your satisfaction.
92% Agree or Strongly Agree
· Overall, the staff demonstrates a genuine interest in responding to concerns/complaints/requests.
95% Agree or Strongly Agree
· Overall, you are satisfied with services provided by the Handmaker Senior Day Program.
97% Agree or Strongly Agree
Actual Quotes from clients or family members include:
“One reason I would recommend Handmaker is . . . “
“The best of the best.”
“Staff consistently honor the clients and show respect to the individuals.”
“The adult day care program for memory impaired is invaluable. I am so grateful as the stress of caring for my husband is intense. Thank you for this service.”
“It has been the best thing for my mom.”
At Handmaker, listening to our Day Program clients and their families and
responding to what they say is how we approach our business of caring every
day. With this philosophy guiding our actions, you can have confidence in Handmaker
for yourself or your loved one.
Below is a sampling of our 2006-07 Adult Day Program Client and Family
Satisfaction Survey.
· My initial contact with Handmaker was positive and helpful.
97% Agree or Strongly Agree
· Staff that we encountered on the first day of the program was helpful and supportive.
100% Agree or Strongly Agree
· Clients are treated with dignity and respect by the staff.
95% Agree or Strongly Agree
· Overall, the staff is responsive in meeting the individual need of clients and family members.
97% Agree or Strongly Agree
· The buildings and common areas are kept neat and clean.
98% Agree or Strongly Agree
· Concerns/complaints/requests are responded to in a timely manner.
97% Agree or Strongly Agree
· Concerns/complaints/requests are resolved to your satisfaction.
92% Agree or Strongly Agree
· Overall, the staff demonstrates a genuine interest in responding to concerns/complaints/requests.
95% Agree or Strongly Agree
· Overall, you are satisfied with services provided by the Handmaker Senior Day Program.
97% Agree or Strongly Agree
Actual Quotes from clients or family members include:
“One reason I would recommend Handmaker is . . . “
“The best of the best.”
“Staff consistently honor the clients and show respect to the individuals.”
“The adult day care program for memory impaired is invaluable. I am so grateful as the stress of caring for my husband is intense. Thank you for this service.”
“It has been the best thing for my mom.”
